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Customer Success Manager- Marketing Automation

  • Location:


  • Sector:

    Marketing & PR

  • Job type:


  • Salary:

    £40,000 - £60,000

  • Contact:

    mark trist
  • Contact email:

  • Contact phone:


  • Job ref:


  • Published:

    about 2 months ago

  • Duration:


We are looking to appoint somebody into a client / customer success role, within this successful Marketing Automation focused digital agency. We require somebody with a good understanding of B2B technology marketing within an agency or client side role.
The experience we need.
You will have at least 4 years’ experience in a client facing agency role, with evidence of building strong working relationships with clients and colleagues. In addition, you must:
-possess commercial awareness and the acumen to spot development opportunities in the client base
-Be an excellent communicator in all settings – written, on the phone and in person
-Have an engaging personality and a desire to see your clients succeed
-Be able to manage and prioritise workloads whilst also adapting quickly and intelligently to changing demands
-Be comfortable crafting proposals and presenting them to clients and/or prospects
-Be able to keep calm under pressure and demonstrate first-class organisational skills
-Have an interest or previous experience of marketing automation and CRM including Eloqua, Marketo, or similar
The role.
-Day to day management of clients and their projects, including regular update calls, status updates and meetings to ensure complete client satisfaction
-Account planning, strategic roadmap development and regular reporting, including tight budget control and the maintenance of profit targets
-Management and monitoring of project timescales and outputs, taking appropriate action where necessary
-Creation of proposals and SoWs, supporting Business Development Director where required
-Working closely with the rest of the Customer Success team to ensure a seamless and efficient service
-Developing and maintaining strong working relationships with colleagues, clients and external suppliers
-Building and maintaining your knowledge of marketing and sales automation and processes and demand generation strategies and tactics
-Attending industry and networking events to support personal and company growth
The company.
This specialist agency of 30+ and expanding, have a base in Reading, but able to offer a flexible hybrid approach to working. This agency work with IT and Tech businesses, helping them reach their growth goals through the use of clever Marketing Automation software.
What you’ll get in return.
The salary for this role will be £40,000 - £60,000 dependent on experience.
How to apply.
If this sounds of interest, then please click the apply button right away! For more info on this or similar roles please give Mark a call.