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Client Service Director

  • Location


  • Sector:

    Marketing & PR

  • Job type:


  • Salary:

    £60,000 - £70,000

  • Contact:

    John Austin

  • Contact email:

  • Contact phone:


  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Consultant:


Job purpose
To be the strategic and tactical leader of the B2B client services team. Client experience, service excellence and client growth are your responsibility. You will lead and manage the internal client service team to deliver client success, as well as operate as the senior client relationship owner for the Agency.
As part of the senior leadership team in the B2B division, you inform and support strategic initiatives and cross-organisational coordination to support clients to realise their growth aspiration, as well as internal organisational decision-making.

Skills & Experience
  • Educated to graduate level or equivalent
  • Demonstrable experience of working in key sales operations (prospect pool, sales pipeline, conversion mechanism, web sales, direct sales etc.) and related marketing disciplines. A wide range of below the line skills is preferred, ranging from CRM, direct mail, email, automation and outbound sales management (inside sales).
  • Strong B2B sector experience and knowledge.
  • Passion about the industry demonstrated by a genuine interest in and enthusiasm for all aspects of sales & marketing communications, and business growth through revenue expansion
  • Ability to articulate what makes a good advertising campaign or communication initiative
  • Excellent communication skills – both written and verbal
  • Presentation skills
  • Negotiation and influencing skills
  • Previous team management experience
  • PC literate
 What you'll get in return

  • £60,000 - £70,000
  • Bonus
  • Pension
  • Career development
  • Hybrid working
  • Generous holiday allowance
Henry Nicholas’s mission is to be a part of the transition to using business as a tool for creating a positive social and environmental impact. Part of this mission is our commitment to diversity, equity, inclusion and the elimination of discrimination in all its forms throughout our organisation. We pledge ourselves to creating and maintaining a working environment which respects diverse traditions, heritages, and experiences.