Client Manager / Account Manager

Overview of Company:

Join a dynamic team with a leading SEO marketing agency specialising in SaaS SEO solutions. This is a leading business with an approach that integrates human expertise, data analysis, and automation to drive organic results for clients. This dynamic agency prioritises efficiency and effectiveness, emphasising smart work over long hours.

The experience we need:

We’re seeking an experienced Client Manager with a proven track record in client success, retention, and upselling. The ideal candidate will have:

• At least 3 years of experience as a client manager in a digital marketing agency, preferably in SEO.
• Proficiency with project management tools, especially Asana.
• Strong communication, leadership, and organizational skills.
• Ability to thrive under pressure and manage multiple clients and deadlines simultaneously.

The role:

As a Client Manager, you’ll play a pivotal role in building and maintaining client relationships. Responsibilities include:

• Understanding clients’ businesses thoroughly and translating their goals into actionable strategies for our SEO team.
• Leading delivery teams to ensure client needs are met efficiently and effectively.
• Managing client contracts, renewals, and upselling opportunities.
• Prioritising workloads and managing client expectations to maintain high-quality deliverables.
• Leading and empowering a team of client executives and virtual assistants to support client work and administrative tasks.

More About the Company:

Working as part of a client-focused model which revolves around three key stakeholders:

• Client Managers: Responsible for client retention and satisfaction.
• Project Managers: Ensuring effective project delivery and profitability.
• SEO Strategists: Driving results by setting and achieving KPIs with clients.

Operating in client pods, each led by a Client Manager and supported by dedicated teams of client executives and SEO specialists.

What’s on Offer:

• Competitive salary ranging from £28,000 to £43,000, with upsell opportunities of £5-10k in the first year.
• Generous benefits package including holidays, healthcare, professional development budget, and lifestyle perks.
• Hybrid working arrangements and flexible hours.
• Opportunities for international work and regular team incentives.

How to Apply:

To apply for the Client Manager position, please submit your CV by hitting the apply button on this page. If your profile aligns with our requirements, we’ll contact you via email to schedule an interview. Join us in shaping the future of SEO marketing!