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Head of CRM and Retention

  • Location:

    Bath

  • Sector:

    Marketing & PR

  • Job type:

    Permanent

  • Salary:

    £50,000 - £60,000

  • Contact:

    Nick Edgar
  • Contact email:

    n.edgar@henrynicholas.co.uk

  • Contact phone:

    07894724849

  • Job ref:

    361289

  • Published:

    18 days ago

Head of CRM and Retention   
 
A leading Telecoms disrupter, boldly going where no-one dared before in the South West and beyond is looking to hire a passionate and innovative Head of CRM. Here to serve, they have the best Fibre-To-The- Property (FTTP) proposition, that offers fast, reliable, state of the art internet connections for both residential and business customers with guaranteed speeds from 200mbps (up to 10gb). What’s not to like?   
 
A multi award-winning company that’s growing fast and constantly evolving. We need innovative and passionate people who’ll make a real difference to the business and its customers – and that’s where you come in.  Your talent and skills will play a key role in the growth plans for the company, and will help shape our future by bringing the South West the best ultra-fast full fibre broadband and customer service around.
 
The experience we need.  

  • Proven leadership experience within a similar commercial position
  • Solid experience of working in fast paced, dynamic and challenging environments
  • Experience of creating the Customer Value Management approach within an organisation
  • This role requires a strategic thinker with the ability to convert strategy into operational execution
  • Exceptional interpersonal, networking, negotiation, influencing, and communication skills are essential with evidence of a proactive approach and creditable outcomes
  • Ability to demonstrate a drive for results within a pressurised environment to strict timelines
  • Appreciation of the customer, their needs and how to meet them.
  • Strong Commercial Acumen
  • An experienced People Leader able to galvanise others behind a vision, set clear direction, build, develop, and motivate a high performing team
  • Excellent decision making and prioritisation capabilities
 
The role.

As a senior leader in the wider marketing team, you will be responsible for growing the value, retention and engagement of the businesses customer base, ensuring data and insight capabilities are put at the centre of our decision making, maximising customers value along the full lifecycle. You will be accountable for maximising the value of our base, retention and engagement, by (in conjunction with the Head of Propositions) continually reviewing and evolving pricing, promotions and existing propositions. You will act as a leader within our Commercial organisation, playing your part in developing a winning Commercial function that delivers our company objectives and sustained performance.
 
What you'll get in return.

  • A chance to join a fast paced, industry disruptor that’s doing things differently
  • Flexible working
  • Competitive salary
  • Great benefits like life insurance, health care options, pension
  • Great working environment  
 
How to apply.

If this sounds of interest, then please click the apply button right away!