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UX Optimisation Manager

  • Location:

    Bath

  • Sector:

    Digital

  • Job type:

    Permanent

  • Salary:

    £40,000 - £50,000 DOE

  • Contact:

    Nick Edgar
  • Contact email:

    n.edgar@henrynicholas.co.uk

  • Contact phone:

    07894724849

  • Job ref:

    345651FR

  • Published:

    16 days ago

UX Optimisation Manager
  
A leading Telecoms disrupter, boldly going where no-one dared before in the South West and beyond is looking to hire a passionate and innovative UX Designer. Here to serve, they have the best Fibre-To-The- Property (FTTP) proposition, that offers fast, reliable, state of the art internet connections for both residential and business customers with guaranteed speeds from 200mbps (up to 10gb).  What’s not to like?
  
A multi award-winning company that’s growing fast and constantly evolving. We need innovative and passionate people who’ll make a real difference to the business and its customers – and that’s where you come in.  Your talent and skills will play a key role in the growth plans for the company, and will help shape our future by bringing the South West the best ultra-fast full fibre broadband and customer service around.


The experience we need.  

  • A minimum of 3 years’ experience in a similar experimentation / CRO / analytics / UX role
  • Strong experience with AB Testing platforms e.g. Maxymiser, Optimizely or similar
  • Expert knowledge & hands-on experience of analytics tools e.g. ContentSquare & GoogleAnalytics
  • Understanding of product development & agile principles.
  • Strong written & verbal communication
  • Proficient in Microsoft Suite / GoogleDocs & project management tools e.g. AirTable & JIRA
  • Excellent planning & organisational skills
  • Desirable: Knowledge of HTML / CSS & JavaScript
  • Desirable: Experience with VoC tools such as Qualtrics / Hotjar / UserTesting
  
  
The role.

As the UX Designer (Optimisation Manager), you will drive and own the businesses experimentation programme including technology, processes and roadmap.
  
You will be responsible for identifying opportunities to optimise & improve our digital customer journey, managing an experimentation roadmap consisting of insight-led hypotheses for improvement and measuring the performance of our A/B and multivariate experiments.
  
You will be managing the optimisation toolkit and processes to analyse and improve the user experience of our customers. The ideal candidate will possess strong project management & analytical skills with experience in statistical methods, designing, conducting, analysing and reporting on A/B experiments.
  
You'll be responsible for:
  • Ownership of the experimentation roadmap, maintaining, prioritising & analysing the potential impact of hypotheses on the business & customer in-line with our product backlog
  • Evangelise an experimentation culture throughout the business, applying test & learn thinking to business & customer initiatives
  • Management of a growing backlog of experimentation initiatives, conducting quantitative data analysis to identify usability pain-points and formulating experiment hypotheses that can drive improvement
  • Determine KPIs for our experimentation efforts, ensuring they are trackable & measurable
  • Utilise strong analytics skills to determine the performance of all on-site experimentation, identifying next steps & future iterations
  • Present experimentation results, clearly articulating outcomes which can be communicated with stakeholders of all levels
  • Own our experimentation technology, working closely with our internal & external teams to ensure efficiency in building experiments
  
What you'll get in return.

  • A chance to join a fast paced, industry disruptor that’s doing things differently
  • Flexible working
  • Competitive salary
  • Great benefits like life insurance, health care options, pension
  • Great working environment  
  
How to apply.

If this sounds of interest, then please click the apply button right away!